The results of EMSTF`s customer service initiatives are measured by our ability to respond to error calls and correct them and provide services to our customers` satisfaction. Performance targets have been agreed with each of our customers and defined in the service level agreements. They were generally achieved in all six industries. Our service level agreements are as individual as you are. Components of certain service levels may vary depending on the person involved. Please contact us for more information. Notes: Performance in terms of troubleshooting time is less satisfactory. Immediate action was taken to rectify the situation. Since February 1997, the hours of service of the general electronic maintenance workshop have been extended to weekends and public holidays. Performance is expected to improve in 97/98.
In order to give our customers a better understanding of our services, information brochures have been published on EMSTF services and distributed to customers. Second, surveys were conducted with some clients to assess their satisfaction, concerns, suggestions and other comments. These results have helped to identify our strengths and weaknesses, which are the basis of our improvement programs. With the opening of the Hong Kong-Shenzhen Western Corridor in July 2007, the division deployed a four-phase on-site maintenance team to support the smooth operation of the Hong Kong government`s E-M systems. Another team is now based at the new headquarters of the Independent Commission Against Corruption, inaugurated in December 2007, which manages and operates the building`s E-M systems. Also in 2007/2008, the transport department commissioned the department to provide technical advisory and supervisory services with respect to the Tsing Sha Control Area (Highway 8) Management, Operations and Maintenance Contract (MMA). Enjoy flexible service concepts with no hidden fees. Focus on what matters: your core business. We`re going to do the rest. Our service level agreements range from repair coverage to guaranteed solution times.
To ensure the optimal reliability of your systems, we orient our services flexibly according to your specific needs. To make your setup easier, we have three pre-defined service levels. Below are other examples of improved customer services through EmsTF: In order to ensure the highest possible level of security in your work environment, we guarantee the highest quality in the development, production and service of our secure mobile devices. On August 1, 1996, a Customer Support Unit was created to help emstf provide customer-oriented services. Among the unit`s priorities are the annual organization of client surveys to gather clients` opinions on our services and to identify their needs and concerns through personal interviews and questionnaires. The results of the survey are used to develop and implement appropriate improvement measures. First, client managers have been appointed at the assistant manager`s level to address each client`s interests and concerns.
